Shipping & Returns
Thank you for shopping at 3roadsjunction. We want to ensure a smooth and satisfactory shopping experience for you. This Shipping & Returns Policy outlines the terms and conditions regarding shipping and returns for products purchased from our Australian online clothing store. By making a purchase, you agree to the terms and conditions stated herein.
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Shipping:
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Order Processing Time: We strive to process and dispatch orders as quickly as possible. Orders are typically processed within 2 business days from the date of purchase. Please note that order processing time may vary during peak periods or due to unforeseen circumstances. We appreciate your patience.
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Shipping Methods and Delivery Time: We use Australia Post for all shipping within Australia to ensure the timely delivery of your order. The estimated delivery time will depend on your location. Shipping within Australia is between 3 and 7 business days. We use TNT/FedEx for International shipping and delivery times will depend on the country and location with estimates on average between 15 - 20 business days and even longer for some countries. Please email us at info@3roadsjunction.com prior to placing your order to confirm the current shipping estimates.
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Shipping Costs: Shipping costs will be calculated based on the total weight, size, and destination of your order. The shipping charges will be displayed during the checkout process. Please note that additional fees, such as customs duties or taxes, may apply for international orders, and the recipient will be responsible for any such charges.
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Order Tracking: Once your order is dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date. Please allow some time for the tracking information to become available after receiving the tracking number.
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Returns:
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Eligibility:
To be eligible for a return, please ensure that:
a. The item is in its original condition, unworn, unwashed, and with all original tags attached.
b. The request for a return is made within 30 days from the date of purchase.
c. Proof of purchase, such as an order confirmation or receipt, is provided.
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Return Process:
a. Contact our customer service team to initiate a return. Please provide the order details, reason for the return, and any supporting evidence if applicable.
b. Wait for instructions from our customer service team regarding the return process, including the return address.
c. Pack the item securely in its original packaging, including all tags and accessories.
d. Ship the item using a trackable and insured shipping method. Retain the shipping receipt for your records.
e. Once the returned item is received and inspected, we will notify you of the status of your return.
f. If the return is approved, we will process the refund to your original payment method within 7 days. Please note that the refund may take additional time to appear in your account depending on your payment provider.
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Non-Returnable Items: For hygiene reasons, underwear, swimwear, and earrings (if applicable) are non-returnable unless deemed faulty or defective.
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Return Shipping Costs: If the return is due to a faulty or defective item, we will cover the return shipping costs. For all other returns, you will be responsible for the return shipping costs.
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Exchange: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
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Amendments: We reserve the right to modify, update, or replace this Shipping & Returns Policy at any time without prior notice. Any changes will be effective upon posting on our website.
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If you have any questions or concerns about our Shipping & Returns Policy, please contact our customer service team at info@3roadsjunction.com. We will be happy to assist you.