top of page

SHIPPING & RETURNS

Shipping Policy

Shipping Policy

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  

The shipping time depends on your location, but can be estimated as follows:  

● Australia: 2–14 business days  

● USA: 3–4 business days 

● Europe: 6–8 business days 

● Japan: 4–8 business days  

● International: 10–20 business days 

 

We offer flat rate shipping from $10.95 Australia wide.

Short Sleeve Tees & Long Sleeve Tees Flat Rate Shipping $10.95

Hoodies & Sweatshirts Flat Rate Shipping $15.95

International Shipping 

Unfortunately, we currently only ship within Australia but will be offering International shipping in the near future. Please subscribe to our Newsletter to be notified of any updates and special offers.  

Taxes 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. 3roadsjunction is not responsible for these charges if they are applied and are your responsibility as the customer. 

How do I check the status of my order? 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you require any help, please don't hesitate to contact us at sales@3roadsjunction.com 

Shipping to P.O. boxes 

Unfortunately, we do not ship to P.O. Boxes  

Refunds, returns, and exchanges 

Customer Satisfaction is our number one priority! If for any reason you are not 100% happy with your purchase, then please don’t hesitate to contact one of our friendly team members at sales@3roadsjunction.com and we will happily exchange any items that don’t meet your expectations.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at sales@3roadsjunction.com with photos of the wrong/damaged items and we’ll sort that out for you.

Return & Exchange Policy

What’s your return policy? 
Customer Satisfaction is our number one priority! If for any reason you are not 100% happy with your purchase, then please don’t hesitate to contact one of our friendly team members at sales@3roadsjunction.com and we will happily exchange any items that don’t meet your expectations. 
 
Can I exchange an item for a different size? 

Of course you can! Customer satisfaction is our highest priority! You will be responsible for covering the return cost of shipping and we will take care of the rest. If you’re unsure which size would fit better, check out our detailed sizing charts, we have one for every item listed on our store, in the product description section and on the main menu. If you’re still unsure then simply contact us at sales@3roadsjunction.com and we will be more than happy to assist you. Once approved returns are received, we will send you a store credit/voucher via email to the value of the item or items. Please note that all items must be returned in their original condition within 14 days and must not be worn, used, washed or soiled. 
 
Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply to you, please contact us at sales@3roadsjunction.com with photos of the wrong/damaged items within 14 days and we’ll sort that out for you.  
 
Incorrect or Damaged items 

Though rare, it's possible that an item you ordered was incorrect or damaged in transit. If that’s the case, please let us know at sales@3roadsjunction.com within 14 days after receiving your order. Include your order number and photos of the item, and we’ll send you a replacement, or issue a refund! 
 
Returns process 

Please email us at sales@3roadsjunction.com  and we will advise you on how to best deal with your specific issue. Please note that you will be responsible for covering the return cost of shipping.