FAQ's
Welcome to the FAQ section of 3roadsjunction! Here, we have compiled a list of commonly asked questions to provide you with quick and helpful answers. If you can't find the information you're looking for, please feel free to reach out to our customer service team for further assistance.
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How can I place an order? To place an order, simply browse our website and add the desired items to your cart. Once you have finished shopping, proceed to the checkout page and follow the instructions to complete your purchase.
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What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. Please note that we do not accept cash on delivery or personal checks.
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Do you ship internationally? Yes, we offer international shipping. During the checkout process, you can select your country from the available options. Please note that additional fees, such as customs duties or taxes, may apply for international orders, and the recipient will be responsible for any such charges.
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How long does shipping take? Shipping times may vary depending on your location. Once your order is dispatched, we will provide you with a tracking number so you can monitor the progress of your shipment.
What is your return policy? We have a dedicated Returns Policy that outlines our return eligibility criteria and the steps to initiate a return. Please refer to our Returns Policy page for detailed information.
Can I exchange an item? At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow our return process outlined in our Returns Policy and place a new order for the desired item.
How do I track my order? Once your order is dispatched, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit the carrier's website and enter the tracking number to get real-time updates on your order.
What if I receive a faulty or incorrect item? We apologize for any inconvenience caused. If you receive a faulty or incorrect item, please contact our customer service team immediately. We will guide you through the return process and provide a resolution as quickly as possible.
How can I contact your customer service team? You can reach our customer service team by emailing us at info@3roadsjunction.com. We are available to assist you with any inquiries, concerns, or issues you may have. Please allow us some time to respond, and we will strive to provide you with a prompt and satisfactory resolution.
Do you offer discounts or promotions? Yes, we occasionally offer discounts, promotions and special deals. To stay updated on our latest offers, sign up for our newsletter and follow us on social media platforms.
We hope these FAQs have addressed your queries. If you need further assistance, don't hesitate to contact us. We appreciate your support and thank you for choosing 3roadsjunction!